This accessibility statement applies to Mandatum´s and Kaleva’s Web Service. The statement was drawn up on 27 November 2020 and updated on 7 May 2021.
Mandatum´s and Kaleva’s Web Service is subject to the Finnish Act on the Provision of Digital Services, which requires digital services and content to be accessible.
The accessibility of the Web Service has been assessed at Mandatum.
A separate statement for the accessibility of documents in Mandatum´s and Kaleva’s Web Service Archive delivered to the customer as PDF files has been drawn up: Accessibility statement for documents presented in Mandatum and Kaleva’s Web Service.
State of accessibility of Mandatum’s and Kaleva’s Web Service
Partly fulfils the accessibility requirements.
Non-accessible content in Mandatum’s and Kaleva’s Web Service
Content that is not accessible:
- Claims application
- Withdrawal
- Health declaration
- Contracts of companies and private customers
- Corporate customer service
The WCAG 2.1 (Web Content Accessibility Guidelines) accessibility requirements that the content does not yet fulfil are listed below.
1. Perceivable
1.4.10 Reflow
The criterion is not met in the following content: Claims application, Contracts of companies and private customers and Corporate customer service.
2. Operable
2.1 Keyboard accessible
Not all content has been implemented such that it is accessible using a keyboard.
4. Robust
4.1 Compatible and its sub-criteria
Compatibility with customer programmes, including assistive technology. The criteria are not met.
Schedule for rectifying deficiencies and deviations: The aim is to rectify the above-mentioned deficiencies and deviations in Mandatum´s and Kaleva’s Web Service and in its content gradually over the current and next year.
Have you noticed deficiencies in the Web Service’s accessibility?
We want to hear from you. Our goal is to make our services accessible to as many people as possible and to rectify any shortcomings related to their accessibility. If you notice any problems in the accessibility of Mandatum's digital services, please let us know. You can send feedback by email to saavutettavuus@mandatum.fi. We will respond to the feedback within 14 days.
If you are not satisfied with the response you receive or if you do not receive a response from us within the given time frame, you can contact the Southern Finland Regional State Administrative agency. The Southern Finland Regional State Administrative Agency is the supervisory authority that monitors compliance with accessibility requirements throughout Finland.
The supervisory authority’s contact information:
Southern Finland Regional State Administrative Agency
Accessibility supervision unit
Email: saavutettavuus(a)avi.fi
Switchboard: 0295 016 000